Privacy Policy – How Sunbet Live Handles Your Data

1. Introduction

This Privacy Policy explains how Sunbet Live collects, uses, stores and protects the personal information of users who register and play on our platform. It applies to all users based in Pakistan and covers every part of the platform — sports betting, slot games, fish games, bingo and the VIP programme.

By creating an account on Sunbet Live, you agree to the practices described in this policy. If you do not agree with how we handle your data, you should not register an account. If you already have an account and have questions or concerns about your data, contact our support team directly — details are at the end of this page.

We take privacy seriously. We collect only what is genuinely needed to run the platform and process your transactions in PKR. We do not sell your personal information to third parties, and we do not use your data for purposes beyond what is described here.

2. What Information We Collect

We collect personal information in two main ways — information you give us directly when registering or using the platform, and information that is generated automatically as you interact with the site.

Information You Provide Directly

When you register an account, make a deposit, request a withdrawal or contact support, you provide us with information including:

• Your name and date of birth (required to verify the 18+ age requirement)
• A valid contact method such as a mobile number or email address
• Payment account details for JazzCash, Easypaisa, Raast, bank transfer or other supported PKR methods
• Identity verification documents such as your CNIC when requested for account verification
• Any communication you send to our support team via chat or email

Information Collected Automatically

When you use the platform, certain technical data is generated automatically. This includes:

• Your IP address and approximate geographic location
• Device type, operating system and browser version
• Pages and sections of the platform you visit, and the time and duration of visits
• Bets placed, games played and transaction history associated with your account
• Session data including login times and activity patterns

Data Type	Why We Collect It	Retention
Name & Date of Birth	Age verification and account identity	Duration of account + legal minimum
Contact Details	Account communications and security alerts	Duration of account
Payment Details	Processing PKR deposits and withdrawals	Duration of account + financial record requirements
Identity Documents	KYC verification for withdrawal processing	As required by verification obligations
Device & IP Data	Security, fraud prevention, platform optimisation	Rolling 12-month window
Transaction History	Account records, dispute resolution	Minimum 5 years from transaction date

3. How We Use Your Information

Every piece of data we collect is used for a specific purpose. We do not collect information speculatively or hold data we have no use for. The main purposes for which we use your personal information are:

• Account management — creating and maintaining your Sunbet Live account, processing your login and keeping your profile accurate
• Payments — processing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods
• Identity verification — confirming your age and identity when required before processing significant withdrawals or in response to suspicious activity
• Security and fraud prevention — monitoring for unusual account activity, duplicate registrations and potential misuse of the platform
• Customer support — responding to your queries, resolving disputes and providing assistance with account issues
• Platform improvement — understanding how Pakistani players use the platform so we can improve the experience, fix issues and develop new features
• Responsible gaming — monitoring for patterns that may suggest a user needs assistance, and ensuring deposit limits and self-exclusion settings are correctly applied
• Communications — sending account notifications, security alerts and, where you have opted in, updates about promotions and new features

4. When We Share Your Information

Sunbet Live does not sell or rent your personal data to any third party. We share your information only where it is genuinely necessary to deliver the service or meet a legal obligation. The categories of recipients who may receive your data are:

• Payment processors — JazzCash, Easypaisa, Raast and our banking partners receive the payment details required to process your PKR transactions
• Identity verification providers — third-party KYC services that help us verify identity documents when required for account verification
• Technology and infrastructure providers — server hosting, security monitoring and platform infrastructure providers who process data on our behalf under strict data handling agreements
• Fraud prevention services — specialist services that help us detect and prevent fraudulent activity, money laundering or other misuse of the platform
• Legal and regulatory requirements — where we are required by applicable law, court order or other legal process to disclose information

All third parties who receive data from Sunbet Live are required to handle it securely and use it only for the purpose for which it was shared. We do not permit third-party partners to use your data for their own marketing or commercial purposes.

5. Cookies and Tracking Technologies

Sunbet Live uses cookies and similar tracking technologies to keep the platform working correctly and to understand how users interact with it. A cookie is a small file stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies — required for the platform to function, including keeping you logged in during a session and maintaining your account preferences
• Security cookies — used to detect and prevent fraudulent logins, bot activity and other security threats
• Analytics cookies — help us understand which pages Pakistani players visit most, how long they stay and where they encounter issues, so we can improve the platform
• Preference cookies — remember settings you have chosen, such as language or display preferences, so you do not need to set them again on each visit

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will affect your ability to use the platform, as certain functions require them to operate correctly.

6. How We Protect Your Data

We take the security of your personal information seriously. Sunbet Live uses a combination of technical and operational measures to protect your data against unauthorised access, accidental loss, disclosure or misuse. These measures include:

• Encryption of data in transit using industry-standard TLS protocols
• Encryption of sensitive data at rest, including payment details and identity documents
• Access controls that limit which team members can view personal account data, based on their role
• Regular security assessments and monitoring of our systems for vulnerabilities and suspicious activity
• Two-factor authentication options for account login to protect against unauthorised access
• Secure data centres with physical and network security controls for our infrastructure

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect your account has been accessed without your permission, contact our support team immediately so we can secure your account and investigate.

7. How Long We Keep Your Data

We retain your personal information for as long as your account is active and for a period afterwards as required to meet our legal, financial and operational obligations. The general retention periods we apply are as follows:

• Active account data is retained for the full duration your account remains open
• Transaction records, including PKR deposits and withdrawals, are retained for a minimum of five years from the date of the transaction
• Identity verification documents are retained for as long as required by applicable verification obligations
• Security and access logs are retained on a rolling twelve-month window
• Support communications are retained for a minimum of two years from the date of the interaction

When data is no longer required and the retention period has expired, it is deleted or anonymised so it can no longer be associated with your account or identity.

8. Your Rights Over Your Data

As a Sunbet Live user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable timeframe:

• Access — you can request a copy of the personal data we hold about you
• Correction — if any information we hold is inaccurate or incomplete, you can ask us to correct it
• Deletion — you can request that we delete your personal data, subject to any legal retention obligations that require us to keep certain records
• Restriction — you can ask us to restrict how we process your data while a complaint or dispute is being resolved
• Objection — you can object to certain types of processing, including communications you did not request
• Portability — where technically feasible, you can request a copy of your data in a structured, machine-readable format

9. Minors and Under-18 Users

Sunbet Live is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any paid feature on the platform.

If we become aware that an account has been registered by or is being used by a person under the age of 18, we will close the account immediately and delete the associated personal data. If you believe a minor has registered using your details or a false identity, please contact support immediately so we can take the appropriate action.

10. Third-Party Services

The Sunbet Live platform integrates with third-party services to process payments and verify identities. These services — including JazzCash, Easypaisa and Raast — have their own privacy policies that govern how they handle the data you share with them directly through their own interfaces.

Sunbet Live is not responsible for the privacy practices of third-party payment providers or any other external service. We recommend reviewing the privacy policy of any payment provider you use before submitting your payment information. The data sharing we facilitate with these providers is limited strictly to what is necessary to complete your requested transaction.

11. Changes to This Privacy Policy

Sunbet Live may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or changes in applicable legal requirements. When we make material changes, we will notify registered users through the platform. The date at the top of this page always reflects when the policy was most recently updated.

Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with an update, you should stop using the platform and contact support to request account closure and data deletion where applicable.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your information is being handled, please get in touch with our support team. We are available around the clock via live chat on the platform, or you can reach us at the email address shown in the footer of this page.

For any responsible gaming-related requests — including self-exclusion, deposit limit adjustments or account cooling-off — please visit the Responsible Gaming page for the tools and guidance available to you.